Why are Customer Support lines always terrible?

I mean, why do they even exist if calling them with the notion of getting your problem solved is nothing but false hope? There are ALWAYS exceptions to the rule, people. Sometimes, you have to account for those exceptions and give your robots with skin some direction on how to interact with other human beings.

It must be that all the intelligent people have fallen into other, more interesting jobs leaving the unintelligent assholes to man the phone lines. Was that offensive? Good. Because I was offended by my doctor's office rep telling me to "calm down" today on the phone when all I did was tell her what SHE did wrong. GOD, the NERVE of some people.

If steam could ACTUALLY come out of a person's ears, there would be steam emanating from mine right now.